Covid-19-Info

Dear guest!

We all look forward to welcome you again in Serfaus-Fiss-Ladis next summer!

We will be here for you from 21.05.2021 until 01.11.2021

We have adopted our canellation policy!
You can cancel your holiday within one day before arrival withour any costs!
 

From this day on, we will welcome you in our region even more – with passion, hospitability and warmth as usual. Should the situation change, we will keep you updated on any new information on our social media channels.

We continue to count on your loyalty in these challenging times and look forward to welcome you soon in Serfaus-Fiss-Ladis.

 

You are asking yourself what holidays “after corona” will be like? Here are the most frequently asked questions and the answers to them:

Will all swimming pools and saunas be open?

Yes, we are allowed to open all swimming pools and saunas. A minimum distance of 1 metre has to be maintained everywhere. We will adapt the loungers accordingly and label the maximum number of people allowed.
In addition, we will be extending the opening times of our swimming pools!
The Family.Water.World will be open daily from 7:00 a.m. – 7:00 p.m. and on Mondays and Fridays to 10:00 p.m.
The S'PAnorama will be open daily from 7:00 a.m. – 7:00 p.m. and on Sundays and Wednesdays to 10:00 p.m.
The Family.Sauna will be open daily from 11:00 a.m. – 7:00 p.m.

Will the breakfast, lunch, afternoon and
children’s buffets be available?

Yes, there will be the usual buffets. Please note the minimum distance of 1 metre in the buffet area.
We also kindly ask you not to take your children to the buffets.
We appeal to our guests’ reason and sense of responsibility so that distance can be maintained.
Masks will be required!

What about childcare?

We will offer childcare as usual. But your children will be looked after in smaller groups.
Therefore you will have to register your children up to 30 minutes before the start of the programme so that we have enough carers on site. Every child that wants to be looked after, will be looked after – we promise this :-) ...
In addition, if possible, all programmes will take place outdoors!

Are face masks mandatory in the hotel?

Yes, all guests need to wear face masks in the hotel

How about the lifts? Are there special regulations?

All regular summer lifts in Serfaus-Fiss-Ladis will be open! Please notice that in all public areas and gondolas masks have to be weared.

What are the cancellation conditions?

Until 01.11.2021 all bookings can be cancelled free of charge within one day of arrival day!

Dear guests,

We will be open again for you from 21st may until 1st november 2021
 

By the way:
We have adjusted our cancellation conditions for this summer season!

You can cancel your holidays within one day before arrival without any cancellation costs!

More information on the hygiene measures in our hotel and the skiarea can be found here.

 

Take good care of yourself and your loved ones and most importantly stay healthy!
 

See you soon!

Barbara and Michaela Neururer