Covid-19-Info

Dear guest!

We all look forward to welcome you again in Serfaus-Fiss-Ladis next summer!

However, in challenging times like this we have to acknowledge that not everything is going as planned. Our life in Austria and your home country is only slowly returning to normal.

Given the current situation, we have decided to start our summer season on 4 July 2020.
From this day on, all holders of the Super. Summer. Card. can enjoy all inclusive features!
For more information visit www.serfaus-fiss-ladis.at

From this day on, we will welcome you in our region even more – with passion, hospitability and warmth as usual. Should the situation change, we will keep you updated on any new information on our social media channels.

We continue to count on your loyalty in these challenging times and look forward to welcome you soon in Serfaus-Fiss-Ladis.

 

You are asking yourself what holidays “after corona” will be like? Here are the most frequently asked questions and the answers to them:

Will all swimming pools and saunas be open?

Yes, we are allowed to open all swimming pools and saunas. A minimum distance of 1 metre has to be maintained everywhere. We will adapt the loungers accordingly and label the maximum number of people allowed.
In addition, we will be extending the opening times of our swimming pools!
The Family.Water.World will be open daily from 7:00 a.m. – 7:00 p.m. and on Mondays and Fridays to 10:00 p.m.
The S'PAnorama will be open daily from 7:00 a.m. – 7:00 p.m. and on Sundays and Wednesdays to 10:00 p.m.
The Family.Sauna will be open daily from 11:00 a.m. – 7:00 p.m.

Will the breakfast, lunch, afternoon and
children’s buffets be available?

Yes, there will be the usual buffets. Please note the minimum distance of 1 metre in the buffet area.
We also kindly ask you not to take your children to the buffets.
We appeal to our guests’ reason and sense of responsibility so that distance can be maintained.

What about childcare?

We will offer childcare as usual. But your children will be looked after in smaller groups.
Therefore you will have to register your children up to 30 minutes before the start of the programme so that we have enough carers on site. Every child that wants to be looked after, will be looked after – we promise this :-) ...
In addition, if possible, all programmes will take place outdoors!

Are face masks mandatory in the hotel?

No, guests no longer need to wear face masks in hotels!
Our employees at the reception and in service have to wear face masks or shields (status: 15 June 2020)

How about the lifts? Are there special regulations?

All lifts in Serfaus-Fiss-Ladis will start operating on 27 June 2020, so you will be able to enjoy your mountain experiences at the Laurentius from 3 July onwards! Don’t forget that with your Super.Sommer.Card all lifts can be used free of charge!
In the gondolas you have to maintain distance and only persons living in the same household are allowed in one gondola!
ALL playgrounds and ALL attractions will be open!

What are the cancellation conditions?

Until 1 November 2020 all bookings can be cancelled free of charge up to your arrival day!

Dear guests,


we and our employees are very happy to be able to welcome you again with a
“very welcome, nice to have you here” from 3 July 2020.

By the way:
We have adjusted our cancellation conditions and offer free cancellations up to one day before your planned arrival day during the summer season 2020 in case of closed borders.
More information on the open lifts and on the hygiene measures can be found here.


Take good care of yourself and your loved ones and most importantly stay healthy!

See you soon!

Barbara and Michaela Neururer